Updated Cancellation Policy
1. What is Berrylush’s Cancellation Policy?
You can cancel an order until it has been shipped. Any amount paid will be credited into the same payment mode using which the payment was made.
2. How do I cancel my order?
If the order of the item(s) that you want to cancel has not been shipped yet, you can raise your cancellation request via the following routes :
1. Via 'My Orders' section in website
Create an account or Login to your account > Go to Order history > Go to the order you want to cancel and Click on 'Edit or Cancel Item' > Click on 'Cancel Order’> Click on continue button > Once submitted, your item(s) will be cancelled and your refund will be processed.
2. Via Email or Call
Send an email to our customer support team at firstname.lastname@example.org to cancel your order along with your order ID details. Or Call us on: +91 11-41133886(10 AM - 5PM, Mon - Fri)
3. Via Whatsapp at:
Contact us on Whatsapp at: +91 82877 65980 (9 AM - 6PM, Mon - Fri).
3. I just cancelled my order. When will I receive my refund?
In case of cancellation before shipment, we process the refund within 24-48 business hours after receiving the cancellation request.
In case of cancellation once the shipment has already been dispatched or if it is being returned, we process the refund once the products have been received and verified at our warehouse.
- For payments done through credit/debit cards or net banking, the refund will be processed to the same account from which the payment was made within 24-48 business hours of us receiving the products back. It may take 5-7 additional business days for the amount to reflect in your account.
- For cash on delivery transactions, we will initiate a bank transfer against the refund amount against the billing details shared by you. This process will be completed within 24-48 business hours of us receiving the products back and your bank details on email. It will take an additional 5-7 business days for the amount to reflect in your account.
4. What if I used discount vouchers during time of payment and I have to cancel my order?
Discount vouchers are intended for one-time use only and shall be treated as used even if you cancel the order.
5. Is there any charge for cancel the order?
No, order cancellation is not chargeable.