How to return/exchange an item or order?
1) To initiate a return or exchange, please check the following options.
-Email: support@berrylush.com (9 AM TO 6PM, Monday to Friday)
-Call: 011-41133886 (10 AM to 5 PM, Monday to Friday)
-WhatsApp: +918287765980 (9 AM TO 6PM, Monday to Friday)
2) We will arrange free pickup of the order within 72 working hours.

Why is the return/exchange option unavailable on the website or app?
The return and exchange option in the "My account" section is currently unavailable due to ongoing updates to our website and application.

What is the return/exchange validity?
Products can be returned/exchanged within 30 days from the date of delivery. Requests made after 30 days will not be accommodated.

Can I raise multiple return/exchange requests of one order within 30 days?
No, return and exchange will be processed at the order level, not on a product-by-product basis. We no longer accommodate requests for return and exchange on a product-by-product basis.

What is the return/exchange policy for perfumes and swimwear?
Due to the personal nature of Perfumes and Swimwear, returns or exchanges for these categories are not accepted.

What is the product exchange policy?
Currently, we do not have a product exchange policy in place. However, you may exchange the same item for a different size.

What if I receive the wrong Item, missing product or defective piece?
If you receive an item that is wrong, missing, or defective, please initiate a complaint within 48 hours of receiving your delivery. Complaints made after 48 hours will not be entertained.

DOs & DON'Ts during pickup:
1) Ensure the original product tag and packing are intact when sending the product back.
2) The following products are not eligible for return and exchange:
-Any product returned without all original tags included with the product at the -time of delivery.
-Any item that has been worn or washed.
-Any product not from Berrylush.

Why is the pickup service unavailable?
At times, certain PIN codes may not be serviceable for pickup. In such instances, please self-ship the items to the address below. We will refund ₹100 in the form of a coupon code.
Head Office Address:
Berrylush Designs Private Limited
B113, Sector 67, Noida, U.P., 201301, India

What are the refund options?
1) Refunds for PREPAID orders will be processed back to the original source account.
2) For Cash on Delivery orders, we offer the following refund options:
-Bank transfer
-UPI ID
-Coupon Code
-Points

Please note: For COD orders, Rs. 49 shipping charge will be non-refundable.

How soon will I receive the refund?
It takes 15 days for the product/order to reach our warehouse from the date of the pickup.
Refunds will be initiated within 48 working hours of receiving the courier in our warehouse after a quality check.
-Credited to your bank account/UPI/source account within 5-7 working days after initiation.
-Coupon codes will be shared within 48 working hours of receiving the item(s) in our warehouse.
-Points will be issued within 24 working hours of the pickup.