Returns & Exchanges

We want your BerryLush order to feel just right. If something doesn’t work for you, you can request a return within 30 days of delivery.

Start a Return

To request a return, sign in to your BerryLush customer account, open the relevant order, and select Request return for the item you’d like to send back.

Return shipping is free.

Return Eligibility

To be eligible for a return:

• The request must be raised within 30 days from delivery.

• The product must be unused, unworn, unwashed, and in its original condition.

• Original tags and packaging should be intact.

• Items should be returned with all accessories originally supplied with the product.

Products that are damaged due to use, washing, alteration, or improper handling may not be eligible for return.

Exchanges

If you would like a different size or another eligible item, raise a return request through your account.

Our team will review the request and help process the exchange subject to stock availability.

If the requested replacement is unavailable, we will help you with the applicable refund option.

Wrong, Damaged or Defective Item

If you receive an incorrect, damaged, or defective product, please raise a return request as soon as possible and select the appropriate reason.

You may also contact the BerryLush customer support team with your order details and clear photographs of the issue.

Refunds

Once the returned item is received and passes our quality check, the refund will be processed to the applicable payment method.

The time taken for the amount to reflect may vary depending on your bank or payment provider.

Need Help?

If you need assistance with a return or exchange, please contact the BerryLush customer support team.

Start your return: Sign in to your BerryLush account and open the relevant order to submit a return request.